Terms of service

By accessing petcruxstore.com or placing an order with Petcrux, you agree to be bound by these Terms of Service. Please read them carefully before using our website or services.

1. About Petcrux

Petcrux is an Indian pet care brand operated by [Your Company Name Pvt. Ltd.], registered under the Companies Act 2013, with its registered office at [Registered Address], Gurugram, Haryana. GST number: 29AAJCG3027D1ZS

2. Use of Website

•     You must be at least 18 years of age to make a purchase on petcruxstore.com

•     You agree not to use this website for any unlawful purpose or in violation of any applicable laws

•     You must not attempt to gain unauthorised access to our systems or disrupt our services

•     We reserve the right to refuse service or cancel orders at our sole discretion

3. Product Information

We make every effort to display our products accurately, including images, descriptions, and pricing. However:

•     Product colours may appear slightly different due to monitor settings

•     We reserve the right to correct pricing errors and may cancel orders placed at incorrect prices

•     Product availability is subject to stock levels at the time of purchase

4. Orders & Payment

•     An order confirmation email does not constitute acceptance of the order — acceptance occurs when the order is dispatched

•     We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or stock unavailability

•     Payment is processed securely through Razorpay. All prices are in Indian Rupees (INR) and inclusive of applicable taxes

•     For COD orders, payment must be made in full at the time of delivery

5. Intellectual Property

All content on petcruxstore.com including logos, product images, copy, designs, and trademarks are the exclusive property of Petcrux. Reproduction, distribution, or use of any content without prior written permission is strictly prohibited.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Petcrux shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability in any matter shall not exceed the value of the order in question.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the revised terms.

9. Contact

For questions about these terms: support@petcrux.in | petcrux.in/pages/contact