Shipping policy

Shipping Coverage

Petcrux ships to all serviceable pin codes across India including metros, tier-2, tier-3 cities, and most rural areas. To check if your pin code is serviceable, enter it at checkout — we will confirm availability instantly.

Shipping Charges

Order Value

Shipping Charge

Above ₹499

FREE shipping (all locations)

Below ₹499

₹49 flat shipping charge

Cash on Delivery (COD)

₹29 additional COD handling fee

Remote / difficult locations

₹99 additional surcharge may apply

 

Dispatch & Delivery Timelines

Location Type

Estimated Delivery

Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Pune)

1–2 business days

Tier-2 cities (Jaipur, Lucknow, Ahmedabad, Surat, Chandigarh, etc.)

2–3 business days

Tier-3 cities & towns

3–5 business days

Remote / difficult areas

5–7 business days

Same-day dispatch cutoff

Orders placed before 2:00 PM IST

Weekend & holiday dispatch

Orders placed on weekends ship the next business day

 

Tracking Your Order

Once your order is dispatched, you will receive:

•     An SMS and email with your tracking number and courier name

•     A WhatsApp message with a direct tracking link

•     Real-time updates at every stage from dispatch to delivery

 

To track your order manually, visit: petcruxstore.com/pages/track and enter your order number and registered mobile number or email address.

Courier Partners

We work with India's most reliable logistics partners to ensure safe and timely delivery:

•     Delhivery, BlueDart, XpressBees, Ekart, DTDC, Shadowfax

The courier partner assigned to your order depends on your pin code, product weight, and available serviceability at the time of dispatch.

Damaged in Transit

If your order arrives damaged or tampered with:

•     Do not accept the delivery if the outer packaging is visibly damaged and tampered — ask the courier to mark it as 'Refused: Damaged'

•     If damage is noticed after opening, photograph the item and packaging immediately

•     Email photos to support@petcrux.in within 24 hours of delivery

•     We will arrange a replacement or full refund within 5–7 business days

 

Petcrux is not responsible for delivery delays caused by courier disruptions, natural calamities, public holidays, strikes, or incorrect addresses provided at checkout. Always double-check your delivery address before placing an order.