Privacy policy

Petcrux (petcrux.in) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website or purchasing from us, you agree to this policy.

1. Information We Collect

Information you provide directly

•     Name, email address, phone number, and delivery address when placing an order

•     Payment information — processed securely by Razorpay; we never store card details

•     Account information if you create a Petcrux account

•     Messages and queries sent via our contact form, WhatsApp, or email

Information collected automatically

•     Browser type, device, and operating system

•     Pages visited, time spent, and links clicked on our website

•     IP address and approximate location

•     Cookies and similar tracking technologies for analytics and personalisation

2. How We Use Your Information

•     To process and deliver your orders and send order updates

•     To provide customer support and respond to your queries

•     To send you promotional emails, offers, and product updates (you can unsubscribe anytime)

•     To improve our website, products, and customer experience

•     To comply with legal obligations and prevent fraud

•     To send WhatsApp order notifications via Interakt (you may opt out anytime)

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted partners who help us run our business:

Partner / Service

Purpose

Razorpay

Payment processing (PCI-DSS compliant)

Shiprocket / Delhivery

Order shipping and tracking

Google Analytics

Website analytics (anonymised)

Meta Pixel

Advertising and retargeting (opt-out available)

 

4. Cookies

We use cookies to personalise your experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Your Rights

•     Access: request a copy of the personal data we hold about you

•     Correction: ask us to update or correct inaccurate information

•     Deletion: request that we delete your personal data (subject to legal obligations)

•     Opt-out: unsubscribe from marketing emails anytime using the link in any email

•     Portability: request your data in a machine-readable format

To exercise any of these rights, email us at privacy@petcrux.in.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is retained for 7 years as required under Indian tax law. You may request deletion of your account and associated data at any time.

7. Security

We implement industry-standard security measures including SSL encryption, secure payment processing via Razorpay, and regular security audits to protect your data from unauthorised access.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date at the top of this page. Significant changes will be notified via email or a notice on our website.

10. Contact

For privacy-related questions or requests: support@petcrux.in | petcruxstore.com/pages/contact